Widerrufsrecht

Right of Withdrawal

If you are a customer in the EU, you have a statutory right to withdraw from your order within 14 days of receiving your goods, without giving any reason. You can exercise this right at any time using the “Submit Withdrawal” button in the footer of our website, available on every page.

If your order has not yet been fulfilled, you can use the same button to request a cancellation. This option remains available until your order is fulfilled.

Once you submit a withdrawal or cancellation request, you will receive an automatic confirmation by email.

Returns

1. Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Certain items, such as sale items, limited editions, or digital downloads, are non-returnable unless they are defective or damaged.

2. How to Initiate a Return
- Use the “Submit Withdrawal” button in our website footer to submit your return request, or contact our customer service team at shop@antennebooks.com with your order number and reason for the return.
- After you submit your request, we will review the condition of the returned item and provide instructions on how to return it.

3. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a tracked shipping service to ensure the item is returned safely.

Cancellations

If your order has not yet been fulfilled, you may cancel it at any time before fulfilment using the “Submit Withdrawal” button in our website footer, or by contacting our customer service team at shop@antennebooks.com with your order number.

Refunds

1.Refund Process
- Once your returned item is received and inspected, we will notify you of the outcome and process your refund accordingly.
- Approved refunds will be processed within 7 business days to the original payment method.

2. Non-Refundable Items
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Gift cards and digital items.

3. Partial Refunds
- Partial refunds may be granted for items returned in a condition that is no longer brand-new but still acceptable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos of the issue. We will arrange a replacement or refund, including return shipping costs where applicable.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:
Email: shop@antennebooks.com
Phone: +44 203 35828 257